Refund Policy

1. Eligibility

Refunds may be issued in the following cases:

• Technical issues that prevented you from using purchased credits (e.g., payment processed but credits not added)
• Duplicate or accidental charges
• Service unavailability that prevented credit usage for an extended period

Refund requests must be submitted within 14 days of the purchase date.

2. Non-Refundable Cases

• Credits that have already been used for recipe generation
• Dissatisfaction with AI-generated recipe quality (recipes are generated by AI and results may vary)
• Requests submitted after the 14-day refund window
• Account termination due to terms of service violation

3. How to Request a Refund

To request a refund, send an email to [email protected] with:

• Your account email address
• Date and amount of the purchase
• Reason for the refund request
• Any relevant screenshots or transaction IDs

4. Processing

Refund requests are reviewed within 3 business days. Approved refunds are processed within 5-10 business days to the original payment method via WayForPay.

5. Partial Refunds

If only some credits from a purchase have been used, we may issue a partial refund for the unused portion at our discretion.

6. Contact

For any questions about our refund policy, please contact us at [email protected] or visit our contact page.